Sheridan Low Rectangle Planters

3-Year Limited Warranty

Every Pots, Planters & More fiberglass planter is covered by a 3-year limited warranty from the date of delivery against defects in materials and workmanship. Defective items will be repaired, exchanged, or credited at our discretion.

What's covered

• Manufacturing defects in materials and workmanship
• Quality issues present at the time of delivery
• Repair, exchange, or credit at our discretion

Owner responsibilities

• Follow the care instructions included with your planter
• Ensure adequate drainage for outdoor use, especially in freezing climates
• Avoid misuse, modifications, or neglect, which will void the warranty

Not covered

• Labor, shipping, delivery, or installation costs related to a claim
• Damage from accidents, weather extremes, or improper use

Questions or need to file a claim? Contact our team.

Shipping & Delivery

PPM QuickShip: standard finishes ship in 1–2 weeks. We stock and finish at our facilities in Skokie, IL and Henderson, NV, so standard orders leave our dock in 1–2 weeks; not the 6–8 weeks typical of made-to-order production. Bulk project orders (25+ units) ship on a confirmed schedule we set with you at order. Custom Pantone and RAL color matches add about 1 week. Fully custom shapes and sizes are built to order; we quote a project timeline at order. Free shipping on orders over $3,500. We ship to the continental United States.

Flat Rate Shipping & Handling

All retail and trade orders ship for one flat rate based on your order subtotal. Most orders ship via FedEx Freight Direct with Curbside Delivery (Liftgate & by appointment) included. Smaller orders ship via FedEx Ground.

Order Subtotal	Curbside Delivery Included	White Glove Upgrade Optional
Over $3,500	Free	+$199
$2,000 – $3,499.99	$349	+$199
$1,000 – $1,999.99	$279	+$199
$500 – $999.99	$199	+$199
Under $500	$49	Not available — ships via FedEx Ground

Curbside Delivery Included

• Delivery via liftgate to your curb
• 2-hour delivery appointment window
• Text and email notifications, including 30 minutes before arrival
• Signature required (someone 18+)
• Available everywhere in the continental US

White Glove Delivery +$199

• Everything in Curbside Delivery, plus:
• Two-person delivery team
• Placement in the room of your choice
• Packaging removal on request
• Available on orders $500+; covers ~90% of the US
• Requires elevator access for delivery to multi-unit buildings

Offline Wholesale and Trade Orders ship at actual freight cost. Request a wholesale freight quote →

Estimated Delivery

Most orders arrive 2–7 business days after they leave our facility, depending on destination. Standard items ship in 1–2 weeks; custom Pantone or RAL color matches add about 1 week. Fully custom shapes and sizes are built to order — we'll quote a project timeline at order.

What to expect with FedEx Freight Direct

Your large planter ships on a pallet via FedEx Freight Direct, a noticeable step up from generic LTL freight:

• 2-hour delivery windows — morning or evening, your choice
• Text and email notifications when your shipment is scheduled, the day of delivery, and 30 minutes before the truck arrives
• Curbside Delivery — Curbside, with a liftgate, along with an appointment (included on every retail order)
• Real-time tracking via fedex.com or the FedEx app
• Signature required at delivery — please have someone 18+ available

Want White Glove Delivery? Add it to your order at checkout for two-person delivery, placement in the room of your choice, and optional packaging removal. Available on orders $500+ in approximately 90% of the US — we'll confirm availability for your zip code.

Living in a condo, apartment, or high-rise? White Glove Delivery requires an available elevator (preferably a freight or service elevator) at the time of delivery. The FedEx team cannot carry planters up stairs. If your building requires elevator reservations, certificates of insurance, or specific delivery hours, please arrange these in advance. If elevator access is unavailable when FedEx arrives, the planter may be delivered to the building lobby or rescheduled at additional cost.

Inspect before signing. Open the pallet and check each planter at delivery. Note any visible damage on the FedEx delivery receipt before signing — this is the cleanest path to a fast resolution.

Smaller items — FedEx Ground

Some smaller planters and accessories under 150 lbs ship via FedEx Ground (commercial addresses) or FedEx Home Delivery (residential, including weekends). Standard FedEx tracking, no appointment required, no signature unless you request one. Typical transit: 1–5 business days. Your shipping confirmation email will indicate which carrier is handling your order.

If something arrives damaged

Fiberglass is durable, but freight happens. If you see damage at delivery:

1. Note it on the FedEx delivery receipt before signing — the driver will wait while you inspect.
2. Photograph the damage — pallet, packaging, and planter.
3. Email sales@potsplantersandmore.com within 48 hours with photos and your order number.

We'll repair, replace, or credit at our discretion under our 3-year warranty. Concealed damage discovered after unpacking must be reported within 5 business days of delivery.

High-rise, condo, and apartment delivery

We deliver to multi-unit buildings every day, but a few things need to be in place for delivery to succeed:

• Reserve your building's freight or service elevator for your delivery window. Most buildings require 24–72 hours' notice and may restrict deliveries to weekday business hours.
• Confirm the elevator can fit the planter — box is approximately 2" bigger than the planter dimensions. Measure your elevator and unit doorway before ordering.
• Certificate of Insurance (COI) — many buildings require one before any vendor enters. We can request a COI from FedEx — email sales@potsplantersandmore.com at least 5 business days before delivery.
• If the elevator isn't available when FedEx arrives, the planter may be delivered to the lobby or rescheduled at additional cost.

Not sure whether your building can accommodate White Glove Delivery? Contact us before ordering — we'll help you choose the right service level.

Trade & job-site delivery

For landscape architects, designers, and commercial buyers:

• Job-site delivery — provide site contact, hours, and any access restrictions at order
• Coordinated delivery — we'll schedule finishing your planters to coordinate with your install dates
• Blind ship — no PPM branding on pallet or packing slip for trade clients managing end-customer relationships
• Certificate of Insurance (COI) — available on request for sites that require one
• Inside delivery, white-glove, or installation coordination — available on request, quoted per project

Request a trade freight quote →

Outside the continental US (AK, HI, Canada, international)

Orders to Alaska, Hawaii, Canada, Mexico, or international destinations can't be placed on this site. We work with freight forwarders for these regions — email sales@potsplantersandmore.com with your destination and we'll arrange a quote. FedEx Freight Direct also covers Canada, so cross-border quotes are usually quick.